Joy Robinson, PhD, is a Senior User Experience Researcher at Google, where she focuses on delivering insights to teams about users’ experiences with Android and ChromeOS. Previously, she was a UX Manager for Northrop Grumman, coordinating UX teams and conducting research studies to improve warfighter software. She was also an Assistant Professor at the University of Alabama in Huntsville, where she taught UX and technical Writing courses and founded the university’s UX lab. She has a PhD in Technical Communication from the Illinois Institute of Technology and holds MS and BS degrees in engineering from Illinois Institute of Technology and Rensselaer Polytechnic Institute, respectively. She is an accomplished researcher with published articles on UX methods and practice, innovative teaching practices, and collaboration. She has published articles in Computers and Composition and numerous communication and engineering journals including Technical Communication Quarterly, Journal of Technical Writing and Communication, Communication Design Quarterly, and IEEE Transactions in Professional Communication.
